Who are we?
We’re a passionate team of builders who are dedicated to delivering solutions that empower people. Today, we’re leveraging Ai and gamification to build a vertical platform that is centered around improving the safety readiness of frontline workers in any high risk industry. If you are a doer who thrives in a dynamic, mission-focused environment, join us!
Who are we looking for?
This role is crucial to ensuring the successful onboarding and long-term satisfaction of our clients, while supporting cross-functional teams to deliver top-tier customer experiences. The ideal candidate will thrive in a fast-paced environment, working across all aspects of the customer journey and collaborating with internal teams to drive value and client success.
Key responsibilities:
Client Impact:
- Own the onboarding process for new clients, ensuring a smooth and effective transition to our platform.
- Partner with existing clients to drive engagement, ensuring they achieve maximum value from our solution.
- Collaborate with Account Executives to uncover growth opportunities and support account expansion.
- Take proactive ownership of client issues, providing solutions in a timely manner.
- Developing tailored instructional materials and user guides to support client deployments for effective product utilisation.
- Build strategic, long-lasting relationships with clients, becoming a trusted advisor.
- Assist with pre-sale activities and pilot programs to showcase our solution’s value.
- Facilitate hardware setup and assist clients in integrating our platform, where applicable.
- Travel to client sites when necessary to help support trials, pilots, and build stronger partnerships
- Work closely with content and safety teams to identify and prioritize client-specific content requirements.
- Provide feedback to the Product team on customer needs and insights, helping shape the future direction of our platform.
- Act as a product expert, empowering internal teams with the knowledge to maximise client value.
- Assist in configuring client accounts, preparing reports, and supporting material setup for ongoing client engagement.
- Facilitating change management requests between clients and internal teams, ensuring all requirements are clearly articulated and implemented within established timelines
Key experience and skills:
- Proven experience leading or supporting onboarding, project delivery or client management for SaaS solutions
- Experience managing a portfolio of clients and driving usage
- A strong desire to help a startup grow, with an interest in scaling from seed to acquisition/IPO
- Experience leading client meetings with key stakeholders, delivering value and driving outcomes.
- Strong attention to detail and experience managing multiple client tasks simultaneously
- A passion for continuous growth and development, especially in customer success and project delivery
- Tech-savvy, with a willingness and ability to quickly learn new technologies
- Exceptional relationship-building skills, with a talent for fostering strong connections with clients and stakeholders.
- Excellent problem-solving capabilities, with a proactive approach to resolving client challenges.
- Willingness to travel to meet clients and support their success as needed
- Experience in the learning and development or LMS space would be beneficial but not required
How do we support and benefit our employees?
Fully remote set-up, with 2x company-wide meetups per year to meet and bond with your colleagues.
All the equipment you need to succeed provided by Pixaera.
25 days of company vacation allowance per year in addition to local public holidays. If there is a public holiday that you would rather work, let us know and you can swap it for another day in lieu.
Competitive stock options.