(a) Maintaining the privacy of your information is of paramount importance to us as it helps foster confidence, goodwill and stronger relationships with you, our customers. If, at any time, you have questions or concerns about our privacy practices, please feel free contact us at [email protected].
(d) THE SERVICE MAY COLLECT INFORMATION THAT PERSONALLY IDENTIFIES YOU ("PERSONALLY IDENTIFIABLE INFORMATION" AND/OR “PERSONAL INFORMATION”) AS DEFINED IN THE CODE OF FEDERAL REGULATIONS (2 CFR 200.79). "Personal Information" includes (but is not limited to) the following categories of information: (1) contact data (such as your e-mail address and phone number); (2) demographic data (such as your gender, your date of birth and your zip code); (3) insurance data (such as your insurance carrier, insurance plan, member ID, group ID and payer ID); (4) any health information you choose to share with us; and (5) other identifying information that you voluntarily choose to provide to us, including without limitation unique identifiers such as passwords, and Personal Information in emails or letters that you send to us. Note that it is not currently required that you provide any Personal Information when using the Service. The Service will identify you by creating an anonymous identifier associated with your mobile device or home computer.
2. PRIVACY STATEMENT
3. PURPOSE OF OUR POLICY
5. A NOTE ABOUT CHILDREN
5.1 You must be 18 years of age to use the Service If you have reason to believe that a child under the age of 13 has used our Service and provided Personal Information to us, please contact us, and we will work to delete that information from our databases. We are not liable for any damages that may result from a visitor’s misrepresentation of age.
6. THE INFORMATION WE COLLECT
6.1 In the course of business, it may be necessary for us to collect Personal and Non-Personal Information. This information allows us to identify who an individual is for the purposes of our business, contact the individual in the ordinary course of business and transact with the individual. We require this information in order to verify the identity of our Users, to protect our customers, and to ensure the integrity of the Service.
6.2 We will collect Personal Information from you only if you, or an authorized individual, whom you have authorized to share data about you (the “Authorized Agents”) voluntarily submit such information to us. You and/or the Authorized Agent can refuse to supply Personal Information, except that it may prevent you from engaging in certain mobile application and website-related activities or accessing parts of the Service.
6.3 Without limitation, the types of information we may collect are:
(b) Contact Information. We may collect information like your email address in order to respond to support requests or other queries and which is considered Personal Information under California Law;
(c) Financial Information. We may collect financial information related to an individual such as any bank or credit card details used to transact with us and other information that allows us to transact with the individual and/or provide them with our Service;
(d) Personal Information. We may collect personal details such as your name, location, and other information defined as “Personal Information” that allows us to identify who you are. We may utilize this information in order to adapt our Service to Users’ needs or to develop new tools for the community. We also collect user activity, movement, interactions, decisions, the services they use and how they use them";
(e) Sensitive Personal Information. We do not intentionally collect sensitive personal information such as your race or ethnicity, your political opinions, religious beliefs, membership in a trade union, physical or mental health condition, sexual orientation, or criminal offenses. If you send us sensitive personal information, we will delete it unless you provide your specific consent to having us include it your account, as it will be processed with the rest of your personal information.
(f) Social Media Information. We may collect twitter, Facebook or other social media Usernames if you connect to these social networks through the Service;
(g) Statistical Information. We may collect information about an individual’s online and offline preferences, habits, movements, trends, decisions, associations, memberships, finances, purchases and other information for statistical purposes;
(h) User Activity. We collect personalized data on user activity in our virtual reality training programs including, without limitation, your movements, interactions, decisions, and the services you use and how you use them.
7. HOW INFORMATION IS COLLECTED
7.1. Most information is collected in association with your use of the Service. In particular, information is likely to be collected as follows:
(a) Account. When you open an account (the “Account”) on the application and submit your personal details, or when you enter Personal Information details through another process in order to receive or access something.
(b) Contact. When you contact us in any way.
(d) Flash LSOs. When we post videos, third parties may use local shared objects, known as “Flash Cookies,” to store your preferences for volume control or to personalize certain video features. Flash Cookies are different from browser Cookies because of the amount and type of data and how the data is stored. Cookie management tools provided by your browser will not remove Flash Cookies.
(g) Marketing and Web Surveys. From time to time, we may conduct online research surveys through email invitations, pop-up surveys and online focus groups. When participating in a survey, we may ask you to enter Personal Information. The Personal Information you submit in a survey may be used by us for research and measurement purposes, as described below, including to measure the effectiveness of content, advertising or programs. When our market research surveys collect Personal Information we will not knowingly accept participants who are under the age of 13.
(h) Payment. When an individual submits their details to open a payment account or make a payment.
(i) Public Forums. Pixaera may feature public forums where users with similar issues, interests, or conditions can share information and support one another or where users can post questions for experts to answer. Our forums are open to the public and should not be considered private. Any information (including Personal Information) you share in any online forum is by design open to the public and is not private. You should think carefully before posting any Personal Information in any public forum. What you post can be seen, disclosed to or collected by third parties and may be used by others in ways we cannot control or predict, including to contact you for unauthorized purposes. As with any public forum on any website, the information you post may also show up in third-party search engines. If you mistakenly post Personal Information in our Public Forums and would like it removed, you can send us an email to request that we remove it by using the Contact Us link. In some cases, we may not be able to remove your Personal Information.
(j) Uploads. When you upload or generate user content, such as photos, videos, text, comments, using our Service.
(l) Phishing. It has become increasingly common for unauthorized individuals to send e-mail messages to consumers, purporting to represent a legitimate company such as a bank or on-line merchant, requesting that the consumer provide personal, often sensitive information. Sometimes, the domain name of the e-mail address from which the e-mail appears to have been sent, and the domain name of the website requesting such information, appears to be the domain name of a legitimate, trusted company. In reality, such sensitive information is received by an unauthorized individual to be used for purposes of identity theft. This illegal activity is known as “phishing”. If you receive an e-mail or other correspondence requesting that you provide any sensitive information (including your password or credit card information) via e-mail or to a website that does not seem to be affiliated with us, or that otherwise seems suspicious to you, please do not provide such information, and report such request to us at [email protected].
7.2. We understand that there are many circumstances in which we may collect information, and we work hard to ensure that you are always aware when your Personal Information is being collected.
8. THE SAFETY & SECURITY OF PERSONAL INFORMATION
8.1. Data Hosting. We are committed to protecting the security of your Personal Information. We use a variety of industry-standard security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure. We also require you to enter a password to access your Account information. Please do not disclose your Account password to unauthorized people. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we use reasonable efforts to protect your Personal Information, we cannot guarantee its absolute security.
8.2. Legal Basis. We only process personal data where we have a legal basis for doing so. We review the personal data we hold on a regular basis to ensure it is being lawfully processed. Before transferring personal data to any third party (e.g. suppliers, partners and back office support), we establish that there is a legal reason for making the transfer, which may include your consent.
8.3. Data Retention. We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
8.4. Third Party Use. We are not responsible for the privacy or security practices of any third party; this includes third parties to whom we are permitted to disclose your Personal Information in accordance with this policy or any applicable laws. The collection and use of your information by these third parties may be subject to separate privacy and security policies. We cannot control and are not responsible for the privacy and security of your Personal Information once it is provided to a third party by you or in accordance with your requests or directions.
8.5. Unauthorized Access. If you suspect any misuse, loss of, or unauthorized access to your Personal Information, you should let us know immediately at [email protected].
8.6. Authorized Use. We are not liable for any loss, damage, or claim arising out of another person’s use of the Personal Information where we were authorized to provide that person with the Personal Information.
8.7. Data Sent to Us. From time to time, you may send Personal Information to us electronically. The transmission of information via the Internet is not completely secure. Therefore, we cannot guarantee the security of the data sent to us electronically and transmission of the data is entirely at your own risk.
9. WHEN WE CONTACT USERS
9.1. Service Announcements. On rare occasions it is necessary to send out a strictly Service related announcement. For instance, if our Service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their Account. However, these communications are not promotional in nature.
9.2. Customer Service. We communicate with users on a regular basis to provide requested Service and in regards to issues relating to their Account.
10. WHEN PERSONAL INFORMATION IS USED & DISCLOSED
10.1. Time Period. We may retain your Personal Information and Non-Personal Information as long as you continue to use our Service. You may close your Account by contacting us, but we may retain Personal or Non-Personal Information for an additional period as is permitted or required under applicable laws. Even after we delete your Personal Information, it may persist on backup or archival media for an additional period of time.
10.2. Agents, Consultants, and Trusted Third Parties. Like many businesses, we sometimes have companies perform certain business-related functions for us. These companies include our marketing agencies, database service providers, backup and disaster recovery service providers, email service providers, and others. When we engage another company, we may provide them with information including Personal Information, so they can perform their designated functions. They are not permitted to use your Personal Information for other purposes.
10.3. Business Operations. Your information is used to operate our business. These business operations may include:
(a) The provision of Service between you and us;
(b) Verifying your identity;
(c) Communicating with you about:
Your relationship with us;
Our goods and services;
Our own marketing and promotions to users and prospects;
Competitions, surveys and questionnaires.
10.5. IP Address. We use your IP address to help diagnose problems with our server, and to administer our Service. We do not link your IP address which accesses our Service to any Personal Information. We use tracking information to determine which areas our users visit based on traffic to those areas. Pixaera does not track what individual users read, but rather how often each page is visited. This helps us maintain a superior and informative website for you.
10.6. Improve Customer Service. Information you provide helps us respond to your customer service requests and to support your needs more efficiently.
10.7. Payments. We may use the information Users provide about themselves when placing an order only to provide Service to that order. We do not share this information with outside parties except to the extent necessary to provide the Service.
10.8. Personalize Your Experience. We may use information in the aggregate to understand how our Users as a group use the Service.
10.9. Public Profile. Certain portions of the information you provide to us may also be displayed in your Profile. As an essential element of the Service, some of the Personal Information you explicitly provide to us when you register or update your Profile is displayed on your Profile. Once you have posted information publicly, while you will still be able to edit and delete it on the Service, you will not be able to edit or delete such information cached, collected, and stored elsewhere by others (e.g., search engines).
10.10. Service Improvement. We may use feedback you provide to improve our products and Service.
(i) the availability or accuracy of such SNSs;
(ii) the content, products or services on or availability of such SNSs; or
(iii) your use of any such SNSs.
10.12. User Testimonials and Feedback. We often receive testimonials and comments from users who have had positive experiences with our Service. We occasionally publish such content. When we publish this content, we may identify our users by their first and last name and may also indicate their home city. We obtain the user’s consent prior to posting his or her name along with the testimonial. In addition, we may post user feedback on the Service from time to time. We will share your feedback with your first name and last initial only. If we choose to post your first and last name along with your feedback, we will obtain your consent prior to posting your full name with your feedback. If you make any comments on a blog or forum associated with your Service, you should be aware that any Personal Information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the Personal Information you choose to submit in these blogs and forums.
10.13. Disclosure. There are a few circumstances where we must disclose an individual’s information:
(b) In response to lawful requests by public authorities, including to meet national security or law enforcement requirements;
(c) To protect our rights, property, or personal safety or those of another user or any member of the public;
(d) As required by any law;
(e) In the event we sell our business and may need to transfer Personal
Information to a new owner; or
(f) In special cases, such as in response to a physical threat to you or others.
PIXAERA does not make your Personal Information available to third parties for their marketing purposes without your consent.
10.14. Non-Disclosure. Other than as described herein, we promise not to disclose or sell your Personal Information to unrelated third parties under any circumstances, ever. We do not sell, trade, or rent your Personal Information to others.
11. INDIVIDUALS OUTSIDE OF THE EUROPEAN UNION
11.1. Accessing Account Information. We will provide you with the means to ensure that personally identifiable information in your web account file is correct and current. You may review this information by sending an email to Pixaera: [email protected].
11.2. Record of data transfer. Pixaera will provide the right to request and receive, once a year and free of charge, information about third parties to whom we have disclosed certain types of personal information (if any) about you for our direct marketing purposes in the prior calendar year, and a description of the categories of personal information shared. To make such a request, please send an email to Pixaera and please include the phrase “personal information privacy request” in the subject line, the domain name of the website you are inquiring about, along with your name, address, and email address. At our option, we may respond to such requests by providing instructions about how our users can exercise their options to prevent our disclosure of personal information to third parties for their direct marketing purposes.
11.4. California Consumer Privacy Act of 2018 (CCPA). You have the right to request, twice a year and free of charge, certain information about parties to whom we have disclosed or sold your personal information in the prior calendar year and a description of the categories of personal information shared. Additionally, upon request, twice a year and free of charge, we shall provide to you any information relating to your personal information and our processing of your personal information in a concise, transparent, intelligible, and easily accessible form using clear and plain language. The information shall be provided in writing or by other means within 45 days of a written request. To make such a request, please send an email to Pixaera at [email protected] and please include the phrase “Personal Information Privacy Request” in the subject line, the domain name of the website you are inquiring about, along with your name, address and email address. You can also ask us to erase your personal data stored on our platform. If we receive a request to erase your data, we will ask you if you want your personal information to be removed entirely or if you want to be kept on a list of individuals who do not want to be contacted in the future (for a specified period or otherwise). We cannot keep a record of individuals whose personal information we have erased so if we come into possession of your personal information again at a later date, you may be contacted again by us. Pixaera has collected, will collect, and has disclosed the personal information described in the categories above during the last year for business purposes; however, Pixaera does not sell your personal information. If you exercise your rights under the CCPA, Pixaera will not discriminate against you.
12. HOW TO UPDATE INFORMATION
12.1. Your information can be updated by you in the Service. For any question on how to do it or if you have issues in doing so, please contact us at [email protected]. It is your responsibility to provide us with accurate and truthful information. We cannot be liable for any information that is provided to us that is incorrect.
13. YOUR CHOICES REGARDING INFORMATION
13.2. Cookies. If you decide at any time that you no longer wish to accept Cookies from our Service for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting Cookies or to prompt you before accepting a Cookie from the websites you visit. Consult your browser’s technical information. If you do not accept Cookies, however, you may not be able to use all portions of the Service or all functionality of the Service. If you have any questions about how to disable or modify Cookies, please let us know at the contact information provided below.
13.3. De-Linking SNS. If you decide at any time that you no longer wish to have your SNS account (e.g., Facebook) linked to your Account, then you may de-link the SNS account in the “preferences” section in your Account settings. You may also manage the sharing of certain Personal Information with us when you connect with us through an SNS, such as through Facebook Connect. Please refer to the privacy settings of the SNS to determine how you may adjust our permissions and manage the interactivity between the Service and your social media account or mobile device.
13.4. Changing or Deleting your Personal Information. You may change any of your Personal Information in your Account by editing your profile within your Account or by sending an e-mail to us at [email protected]. You may request deletion of your Personal Information by us, and we will use commercially reasonable efforts to honor your request, but please note that we may be required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We may also retain your information for fraud or similar purposes.
14. COMPLAINTS AND DISPUTES
14.1. If you have a complaint about our handling of your Personal Information, address your complaint in writing to [email protected].
14.2. If we have a dispute over handling of your Personal Information, we will first attempt to resolve the issue directly between us.
14.3. If we become aware of any unauthorized access to your Personal Information we will inform you at the earliest practical opportunity, once we have established what was accessed and how it was accessed.
15. INTERNATIONAL PRIVACY LAWS
16. EUROPEAN USERS
16.1. Your rights. If you are an individual in the European Union, you have certain rights with respect to the access, correction, restriction, and erasure of your personal information stored on our platform at any time. you can exercise any of these rights at any time by contacting us at Pixaera. Your rights include the following:
(a) Accessing your data. Upon request and if available, we shall provide any information relating to your data and our processing of your data in a concise, transparent, intelligible, and easily accessible form using clear and plain language. The information shall be provided in writing or by other means, including, where appropriate, by electronic means within 30 days of a written request.
(b) Correcting your data. You have the right to ask us to rectify any inaccurate or incomplete personal data on our platform. If we have given your personal data to any third parties, we will notify those third parties that Pixaera has received a request to rectify your personal data, unless doing so proves impossible or involves disproportionate effort. Those third parties should also rectify the personal data they hold – however, we are not in a position to audit those third parties to ensure that such rectification has occurred.
(c) Erasing your data. You can ask us to erase your personal data stored on our platform. If we receive a request to erase your data, we will ask you if you want your personal data to be removed entirely or if you want to be kept on a list of individuals who do not want to be contacted in the future (for a specified period or otherwise). We cannot keep a record of individuals whose data we have erased so if we come into possession of your personal data again at a later date, you may be contacted again by us and such contact is not a violation of your right of erasure. Restricting the use of your data. We only process your personal data where we have the legal basis for doing so. You have the right to ask us to suspend or otherwise restrict the processing of your personal data where:
You challenge the accuracy of the personal data;
The processing is unlawful but you do not want us to erase it;
We no longer need the personal data for the purposes of the processing, but you want us to hold it as you need it to establish, exercise, or defend legal claims; or You have objected to our use of your data, but we need to verify whether we have legitimate grounds to use it.
(d) Third parties. If we have given the personal data to any third parties, we will tell those third parties that we have received a request to restrict the use of your personal data, unless this proves impossible or involves a disproportionate effort. Those third parties should also rectify the personal data they hold – however, we will not be in a position to audit those third parties to ensure that the rectification has occurred.
(e) Withdrawing your consent. Where we are relying on consent to process your personal data (for example consent to receive marketing) you have the right to withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you..
16.2. Lawful Basis. Data protection law in Europe requires a "lawful basis" for collecting and retaining personal information from citizens or residents of the European Economic Area. Our lawful bases include:
(a) Performing the contract we have with you: In certain circumstances, we need your Personal Information to comply with our contractual obligation to deliver the Services, enable creators to establish and display their projects, and enable backers to find and make pledges to them.
(b) Legal compliance: Sometimes the law says we need to collect and use your data. For example, tax laws require us to retain records of pledges and payments made through our Services.
(c) Legitimate interests: This is a technical term in data protection law which essentially means we have a good and fair reason to use your data and we do so in ways which do not hurt your interests and rights. We sometimes require your data to pursue our legitimate interests in a way that might reasonably be expected as part of running our business and that does not materially impact your rights, freedom or interests. For example, we use identity, device, and location information to prevent fraud and abuse and to keep the Services secure. We may also send you promotional communications about our Services, subject to your right to control whether we do so.
(d) We analyze how users interact with our Service so we can understand better what elements of the design are working well and which are not working so well. This allows us to improve and develop the quality of the online experience we offer all our users.
16.3. Data Protection Authority. Subject to applicable law, if you are a citizen or resident of the European Economic Area, you also have the right to object to Pixaera’s use of your personal information and to lodge a complaint with your local data protection authority.
17. ADDITIONS TO THIS POLICY
18. CONTACTING US